Refund Policy

Refund & Return Policy

At CarShades.pk, we aim to make sure you are satisfied with your purchase. If you wish to return your car sun shades due to a change of preference, or if you receive a damaged or incorrect product, please follow the procedure below.

1. Return Due to Change of Preference

If you have received your order but the product is not to your liking, you may request a return within 72 hours of delivery.

To initiate a return:

  • Contact us on WhatsApp at 0309-2155725 within 72 hours of receiving your order.
  • Send us your return request and wait for approval.
  • Once your return request is approved, you will need to courier the product back to us.
  • The product must be returned in its original condition, without any damage or signs of misuse.
  • The product must be returned with its original packaging and bag.
  • Once we receive the returned product, it will be inspected to ensure that it meets our return requirements.

After the returned product has been received and successfully inspected, your refund will be processed within 72 hours.

For returns due to change of preference, delivery/shipping charges will be deducted from the refund amount.

2. Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 72 hours of delivery.

To request a refund or replacement:

  • Contact us on WhatsApp at 0309-2155725 within 72 hours of receiving the order.
  • Send us clear pictures and a video clip showing the damaged, defective, or incorrect product.
  • Our team will review the pictures and video and confirm the return/refund request.
  • Once the request is approved, we will guide you regarding the return of the product, if required.

For an approved claim involving a damaged, defective, or incorrect product, the refund will be transferred to the customer's provided bank/account number within 72 hours of approval.

3. Important Conditions

  • Return requests must be submitted within 72 hours of delivery.
  • Products returned due to change of preference must be in their original, unused condition, with the original packaging and bag.
  • Products showing damage, misuse, or alteration may not be eligible for a refund.
  • All returned products are subject to inspection before a refund is processed.
  • Refunds for change-of-preference returns will be processed after deducting applicable delivery/shipping charges.
  • For damaged, defective, or incorrect products, customers must provide clear pictures and a video clip for verification.
  • Refunds will be sent to the customer's provided account number after the refund has been approved.

Contact Us

For all return and refund requests, please contact us via WhatsApp:

WhatsApp: 0309-2155725

Please make sure to contact us within the specified 72-hour period from the time of delivery.