Refund Policy

Refund and Return Policy

Last Updated: August 23, 2026

At CarShades.pk ("we," "our," "us"), we are committed to ensuring your complete satisfaction with our premium car shades and accessories. We stand behind the quality of our products and offer a straightforward refund and return policy to give you peace of mind with every purchase.

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. GENERAL PRINCIPLES

We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer refunds and returns under the following conditions:

  • Refund or return requests must be submitted within the specified timeframe.

  • Products must be returned in original condition unless defective or damaged.

  • Refunds are issued using the original payment method.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

2. RETURN ELIGIBILITY TIMEFRAMES

The following timeframes apply for return and refund requests:

Product/Service TypeTimeframe
Physical Products30 days from date of delivery
Defective or Damaged Products30 days from date of delivery
Wrong Items Received7 days from date of delivery
Order CancellationsWithin 24 hours of order placement

3. CONDITIONS FOR RETURNS (PHYSICAL PRODUCTS)

For a physical product to be eligible for a return and refund, the following conditions must be met:

  • Unused Condition: The item must be unused and in its original condition.

  • Original Packaging: All packaging, tags, and labels must be intact.

  • Complete Accessories: All accessories, free gifts, and included items must be returned.

  • No Signs of Wear: The product must not show signs of wear, damage, or installation.

  • Proof of Purchase: Original order number or proof of purchase must be provided.

4. NON-REFUNDABLE ITEMS

The following items are generally not eligible for refunds or returns:

  • Customized or personalized products.

  • Products that have been installed or used.

  • Gift cards or store credits.

  • Products marked as "final sale" or "non-refundable."

  • Products damaged due to customer negligence or improper handling.

  • Shipping and handling charges (unless the return is due to our error).

  • Any subscription purchased on our site.

5. DIGITAL PRODUCTS & SERVICES

  • Digital Products: Generally non-refundable once downloaded or accessed. Refunds may be considered only if the product is defective or not as described.

  • Services: Full refunds for cancellations made before service commencement. Partial refunds may be issued for partially completed services. No refunds for services that have been substantially or fully rendered.

6. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged product, we sincerely apologize. Please follow these steps:

  1. Contact Us Immediately: Reach out within 30 days of delivery.

  2. Provide Evidence: Include photos or video clearly showing the defect or damage.

  3. Resolution Options: We will offer a replacement, repair, or full refund at no additional cost to you.

  4. Return Shipping: We will cover return shipping costs for defective items and may provide a prepaid return label.

7. WRONG ITEMS RECEIVED

If you receive the wrong item:

  1. Contact Us Within 7 Days: Notify us within 7 days of delivery.

  2. Provide Details: Include photos of what you received and your order number.

  3. Return & Replacement: We will arrange return shipping at our expense and ship the correct item immediately.

8. ORDER CANCELLATION

  • Orders can be cancelled within 24 hours of placement for a full refund.

  • Once an order has been processed, shipped, or dispatched, regular return terms apply.

  • Custom orders may have different cancellation terms.

9. REFUND PROCESS

To request a refund or return, please follow these steps:

  1. Contact Us: Email or call our customer service team within the eligible timeframe.

  2. Provide Information: Include your order number, purchase details, and the reason for your request.

  3. Submit Evidence: Provide any requested documentation, photos, or evidence.

  4. Return Instructions: If approved, you will receive return instructions and a return address.

  5. Ship the Item: Return the item in its original condition within the specified timeframe.

10. REFUND PROCESSING TIME

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund via email.

  • If approved, your refund will be processed within 7–14 business days.

  • The time for the refund to appear in your account depends on your payment provider:

Payment MethodEstimated Refund Time
Credit/Debit Card5–10 business days
Bank Transfer7–14 business days
Digital Wallet2–5 business days

11. LATE OR MISSING REFUNDS

If you haven't received your refund after the expected timeframe:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank—there may be processing delays.

  4. If you've done all of the above and still haven't received your refund, please contact us.

12. EXCHANGES

We may offer exchanges instead of refunds for:

  • Defective or damaged products.

  • Wrong items shipped.

  • Sizing or fitting issues (where applicable).

  • Color or model preferences (subject to availability).

Exchange requests must be made within the same 30-day timeframe. Additional shipping charges may apply.

13. SHIPPING COSTS FOR RETURNS

  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the return is due to our error (e.g., wrong or defective item).

  • Original Shipping Charges: Original shipping charges are non-refundable.

  • Defective Items: We may provide prepaid return labels for defective or damaged items.

  • International Returns: Additional restrictions and costs may apply.

14. REFUND DENIALS

We reserve the right to deny refunds in the following circumstances:

  • Requests made outside the eligible timeframe.

  • Items not returned in original condition.

  • Products missing parts, accessories, or packaging.

  • Products damaged due to customer negligence.

  • Digital products that have been downloaded or accessed.

  • Services that have been substantially utilized.

  • Suspected fraudulent activity.

  • Multiple refund requests from the same customer.

15. DISPUTE RESOLUTION

If you disagree with our refund decision:

  1. Contact us with additional information or evidence.

  2. We will review your case again.

  3. If still unresolved, we may involve a third-party mediator.

  4. Legal action is a last resort for both parties.

16. CHANGES TO THIS REFUND POLICY

We may update this Refund and Return Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Changes become effective when posted. For material changes, we may provide additional notice via email or on our website.

17. CONTACT US FOR REFUND REQUESTS

To initiate a refund request or for any refund-related inquiries, please contact us:

CarShades.pk

  • Email: carshadespkofficial@gmail.com

  • Phone: +92 309 1255725

  • Address: Plaza Sq, M.A. Jinnah Rd, Karachi, Pakistan.

  • Website: https://carshades.pk

Please include the following in your refund request:

  • Order number

  • Purchase date

  • Product/service details

  • Reason for refund request

  • Any supporting documentation (photos/videos)

We are committed to providing you the best experience and will do our best to resolve any issues promptly and fairly.